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✓ Trusted servicing for consumer and mortgage accounts.

Manage Your Loan
Servicing In One Place

Secure simple tools to manage your payments,
statements and account details.

Contact Us →

RTR Servicing provides reliable, customer-focused
loan servicing solutions designed to support customers
throughout every stage of the loan lifecycle.

Backed by decades of industry experience, we combine responsive service,
flexible payment solutions, and a strong commitment to compliance to help
customers manage their financial obligations with confidence.

Why RTR Servicing Is
Contacting You?

You may be receiving this communication because your account is now serviced by RTR Servicing. We're here to support you and make managing your account easy and secure.

How Loan Servicing Works

Loan servicing is the ongoing administration of a loan after it has been issued. This includes collecting payments, maintaining account records, and providing borrower support. The lender has engaged RTR Servicing to carry out this function. This arrangement does not affect the loan terms. The interest rate, monthly payment, and outstanding balance remain exactly as originally set.

As servicer, RTR Servicing manages the account going forward. This includes collecting monthly payments, keeping accurate records, sending billing statements, and preparing the annual IRS Form 1098 each January.

A formal notice will confirm the account number and payment instructions. Once received, the RTR Borrower Portal is available for submitting payments, reviewing payment history, and retrieving account documents.

For questions about this transfer, the support team is available Monday through Thursday from 7am to 9pm CT, and Friday from 7am to 7pm CT.

Call 833-612-0357
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How Servicing Works

1

We contact you

We'll let you know about your account and next steps.

2

You manage online

Access your account, make payments and view details.

3

We're here to help

Our team is available if you have questions.

Frequently Asked Questions

Do you offer an automatic payment program?
Yes! We have a free service called ACH (Automatic Clearing House). Click here to print out an ACH form. All you need to do is send back the completed form with a voided check. Alternatively, you may submit this form electronically here.
Can you send me a payoff?
Yes! Submit your request here.
Where is my tax statement?
If required, RTR or the account creditor will send an IRS Form 1098 and/or 1099-C by the IRS January 31st deadline.
If I believe I’ll be late on a payment this month, what should I do?
Call 833-612-0357 and speak with one of our Customer Solutions Professionals.
How can I update my contact information?
Please submit the changes online here, or call 833-612-0357 and speak with one of our Customer Solutions Professionals.
What are my repayment options?
We offer multiple payment options including ACH, pay by phone, and recurring payments. If you are unable to make your payments on time and your account is mortgage related, some options that may be available to you include a payment plan or the option to resolve your account for less than you owe. For all other account types, these options may be available to you as well. Please Contact Us for more information.
Can I change my account’s due date?
Yes! Submit your request here. The change will go into effect the following month after your form is processed.

Couldn't find the answer? Contact us

Contact Us

Contact us today, and someone in our Customer Solutions Department will get back with you as soon as possible!

Call Us Toll-Free

833-612-0357

Customer Solutions Professionals are available to assist you during the following hours:

Monday – Thursday: 7:00 a.m. – 9:00 p.m.
Friday: 7:00 a.m. – 7:00 p.m.
All times Central

*Hours may vary depending on department. If you reach us after hours, please leave us a voicemail and we will return your call.RTR